Terms & Conditions

Welcome to Aluna. These Terms & Conditions govern your use of www.thealunastore.com and orders placed through our online store. Please read them alongside our Privacy Policy, Shipping & Delivery Policy and Returns & Exchanges Policy. By placing an order, you agree to these terms, subject to rights that cannot legally be excluded.

1. About Aluna

This website is operated by The Aluna Store Pte. Ltd. (UEN 202601335D), trading as Aluna, a company registered in Singapore. For questions, email hello@thealunastore.com.

2. Products and information

We take reasonable care to describe products, materials, sizes, colours and prices accurately. Colours may vary between screens and minor manufacturing variations may occur. Size guides are intended to help you choose but are not a guarantee of fit. We may correct genuine website errors and update product information without prior notice, subject to applicable consumer rights.

3. Placing and accepting orders

Submitting an order is an offer to purchase. An automated order-confirmation email acknowledges receipt and does not, by itself, guarantee acceptance. We may decline or cancel an order for genuine stock shortages, suspected fraud, obvious pricing errors or inability to fulfil the order. If payment has been taken for an order we cannot fulfil, we will arrange a refund to the original payment method as appropriate and contact you promptly.

4. Prices, currencies and payment

Prices, shipping charges and any taxes collected by Aluna are displayed at checkout before payment. Singapore prices are generally displayed in Singapore dollars; international customers may see prices and delivery charges converted into a selected local currency. Currency conversion, rounding and applicable market settings can affect the displayed amounts. Your payment provider may apply its own exchange-rate or international transaction charges. Payment must be made through an available checkout method. We do not accept responsibility for third-party banking fees that were not charged by Aluna.

5. Shipping, delivery and customs

We currently offer delivery to Singapore, Australia, New Zealand and the United Arab Emirates, subject to checkout availability. Delivery charges, methods and estimated times appear at checkout and in our Shipping & Delivery Policy. Estimates are not guaranteed delivery dates; customs checks, weather, carrier disruption and public holidays may cause delays. International orders may attract import duties, taxes, customs or handling charges imposed by the destination country. Unless checkout expressly states that Aluna collects these charges, they are the recipient’s responsibility and may be payable to the courier or customs authority before delivery. Please provide complete, accurate delivery information and contact us promptly about any address errors.

6. Returns, exchanges and refunds

Our published Returns & Exchanges Policy explains the 30-day return window, eligibility, hygiene conditions, refund method and how to request a return. Eligible full-price items may qualify for a refund, eligible sale items for store credit, and marked Final Sale items may be excluded from change-of-mind returns, as described in that policy. Online and in-person boutique purchases may have different change-of-mind arrangements if clearly communicated at purchase. None of these conditions restricts mandatory rights relating to faulty, damaged, incorrectly described or non-conforming goods.

7. Order changes and cancellations

If you need to change or cancel an order, contact hello@thealunastore.com as soon as possible. We will try to assist before dispatch but cannot guarantee a change once fulfilment has started. After dispatch, the published returns process will generally apply, without limiting statutory rights.

8. Promotions and discount codes

Promotions may be subject to stated eligibility rules, expiry dates, exclusions and minimum spends. Unless a promotion expressly says otherwise, discount codes cannot be combined, exchanged for cash or retrospectively applied after an order is placed. We may refuse misuse or fraudulent redemption, subject to applicable law.

9. Intellectual property

The Aluna name, branding, designs, images, text and website materials belong to us or are used with permission. You may browse the site and use its content for personal, non-commercial shopping purposes. Reproduction or commercial use without appropriate permission is not allowed.

10. Acceptable website use

Please use our website lawfully. You must not attempt unauthorised access, interfere with its security or functionality, submit fraudulent orders, or distribute harmful code.

11. Third-party websites and services

Our store may use or link to services operated by third parties, including Shopify, payment providers, couriers and social media platforms. Their own terms and privacy notices may apply to services they independently provide. We are not responsible for content on third-party websites outside our control, to the extent permitted by law.

12. Liability and consumer protections

Nothing in these terms excludes or limits liability or consumer remedies that cannot lawfully be excluded or limited. Subject to those protections, we are not liable for indirect or unforeseeable losses arising from website use or purchases where such exclusions are permitted by law. These terms do not affect mandatory rights available to customers under applicable consumer-protection legislation, including where applicable in Singapore, Australia, New Zealand and the UAE.

13. Privacy

We handle personal data as described in our Privacy Policy, available on our website.

14. Changes to these terms

We may update these terms from time to time. The latest version and updated date will appear on our website. Changes will not retrospectively remove rights already arising from a completed purchase.

15. Governing law

These terms are governed by Singapore law, without prejudice to mandatory consumer protections that apply in your country of residence.

16. Contact

The Aluna Store Pte. Ltd. (trading as Aluna)
UEN: 202601335D
138 Robinson Road, #26-01, Oxley Tower, Singapore 068906
Email: hello@thealunastore.com